Why has my order not arrived yet?

royal mailAs many of our customers will be aware we are currently open for online orders and these will be processed as normal.

But we would like to remind customers that due to this outbreak deliveries may be slightly delayed. This is out of our control and completely relies on the logistics involved in getting items to you. From a business perspective, orders will be processed as they have always been.

For many orders we use the services of Royal Mail who are currently doing a great job during difficult times. There are however understandable delays in the postal service which some of our customers

“Absence rates are currently significantly higher than what we normally expect at this time of year. To manage these severe absence levels, we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in delivery. “ Royal Mail

You can read more about the changes to Royal Mail here.

Please be rest assured that we are doing all we can to get your orders to you on time.

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